Terms & Conditions

Arrival and departure

• Check-in: from 14:00
• The latest check-in time is 19:00
• Please inform us in advance if you expect to arrive later than 19:00
• Check-out: by 10:00
• Early check-in / late check-out: subject to availability and may incur additional charges
• Key collection upon arrival

Payment terms

• Deposit: 50% of the total booking amount required to confirm the reservation
• Balance: due 14 days prior to arrival
• Payment methods: EFT / bank transfer
• Proof of payment: must be emailed to [email protected]

Cancellation policy

• More than 30 days before arrival: full refund of deposit
• 15–30 days before arrival: 50% of deposit refunded
• Less than 14 days before arrival: no refund
• No-shows: full amount forfeited

Damages

• No damage deposit is taken. However, any damage to the unit, furniture, fixtures, or contents incurred during the stay is the responsibility of the guest and will be charged at the cost of repair or replacement.

House rules

• Maximum occupancy: 6 guests (strictly enforced)
• Quiet hours: 22:00–07:00
• Smoking: strictly prohibited indoors — designated outdoor smoking areas only
• Pets: not permitted unless by prior written arrangement
• Parties / events: not allowed without prior written consent
• Visitors: day visitors must be pre-approved and leave by 20:00
• Parking: available on-site — vehicles parked at owner's risk
• WiFi: complimentary — fair usage applies
• Rubbish: please use bins provided and separate recycling where indicated
• Towels & linen: provided — please do not remove from the property
• Energy & water: please conserve — this is a coastal area subject to restrictions
• Children: welcome — parents/guardians are responsible for supervision at all times
• Noise: please be considerate of neighbours and other guests at all times

Cleaning

• The unit is thoroughly cleaned prior to your arrival
• Additional day-to-day cleaning is available during your stay (Monday–Friday only; no cleaning service on weekends)
• If you prefer that we do not enter the unit for cleaning, simply let us know and we will respect your request

Swimming pool

• The swimming pool is strictly off-limits unless prior written request and approval has been granted
• When approved, use is permitted. No alcohol, drugs, or excessive noise/shouting is allowed
• Children under 12 years must be supervised by a responsible adult at all times

Animals on the property

• There are animals living on the property. Guests must not antagonise, harass, chase, feed, or interfere with them in any way
• Please keep a respectful and safe distance at all times
• Guests interact with or approach the animals entirely at their own risk. The owners accept no responsibility for any injury, incident, or damage that may occur

Property care

• Please treat the home and furnishings with respect, and report any damages immediately

Occupancy limits

• Adults: maximum as per booking confirmation
• Children: count toward total occupancy
• Infants under 2 years are welcome to sleep in a cot
• Cots and bedding are not provided — guests are required to bring their own
• Exceeding occupancy: may result in immediate cancellation without refund
• Extra beds / mattresses: available on request — additional charges apply

Liability disclaimer

• Eagle's Roost B&B accepts no liability for loss, theft, or damage to guests' personal belongings
• Guests use facilities (including outdoor areas, parking, pool, and any recreational amenities) entirely at their own risk
• The owners are not liable for injury, accident, or death arising from use of the property or surrounds
• Guests are advised to ensure they have adequate travel / personal insurance
• Force majeure: the owners are not liable for cancellations or disruptions due to events beyond their control (weather, load shedding, municipal issues, etc.)

Contact

For booking queries, emergencies during your stay, or to report issues:

• Phone / WhatsApp: 072 500 5179
• Email: [email protected]